UCaaS & CCaaS

Advanced cloud communications for today’s working environment that propel business growth.

Cloud services, such as Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) have become indispensable tools for many organisations today. These cloud-based platforms have become increasingly adopted in recent times as they offer a wealth of communications possibilities. Both technologies embed various communication channels and connect employees and their customers in ways that support and propell business growth.

At Worldwide Networks Group, our contacts and connections to top vendors allow us to provide our clients with both of these modern technologies. Through implementing either UCaas or CCaaS, or by combining and integrating them for a more comprehensive solution, we open up new pathways to communications possibilities that deliver a wealth of benefits both internally and externally. We’ll work with you to get you the right communications solution for your business.

Get the right business communications stack for your individual needs.

UCaaS combines relevant communications solution tools into one cloud-based seamless solution. There are no hardware costs or maintenance to worry about. And calling, video, messaging and conference calls come integrated for a simple, easy internal communications tool.

  • Instant access to voice and video calling, phone number management and reporting and analytics.
  • A streamlined, single platform that’s good to go.
  • Scalable to support business growth.
  • An all-in-one solution.

CCaaS enables multichannel and omnichannel communication. It reinvents the way customers interact, provides various communication channels and invites customers to connect in a way that’s most suitable for them. Customers can contact you through their preferred media for more and better customer communication.

  • Reinvents how customers interact with the latest technology.
  • Various channels invite customers to contact and interact with your business.
  • Offers customers their preferred mode of communication for increased customer satisfaction and retention.
  • Provides detailed analytics for a wealth of data that supports improved customer services.

FREE consultation and advice

Call our certified network specialists to find the perfect solution to your networking needs, from Cyber Security and Connectivity to Colocation and IOT

  • Speak to a qualified Solutions Architect
  • Free and friendly advice
  • Quick and easy quote

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